Frequently Asked Questions

Find answers to common questions about TG Downloader

Q: Can I download Telegram images that cannot be saved?

A: Yes. TG Downloader uses official Telegram API to help you backup accessible personal content, including images with save restrictions. You can backup study materials and work documents for personal learning and archiving purposes.

Q: How to download Telegram videos that show "cannot save"?

A: When Telegram shows "cannot save this media", TG Downloader can help you backup your accessible personal content using official API. Safe and compliant for saving study materials and work documents to your local device for personal use only.

Q: What does the grey download icon mean?

A: The grey download icon means content is protected. TG Downloader uses official API technology to help you backup accessible restricted content, including study materials and work documents. Simple operation, safe and reliable, for personal learning and archiving only.

Q: What is Premium?

A: Premium unlocks channel bulk download features. Pricing: $12/3 days, $25/month, $128/year, or $288 lifetime. Binds to 1 device.

Q: What features does Premium include?

A: Channel Download: Browse and download media from all Telegram chat types (channels, groups, private chats, bots); Bulk Download: Filter and download by date range, 3-5x faster; Priority Support: Early access to new features and dedicated support.

Q: How to bulk backup Telegram channel content?

A: After upgrading to Premium, open "Channel Download", enter channel link or select added channel, set filters (file type, date range, keywords), click "Start Download" to bulk backup accessible content. Supports backing up study materials and work documents you have permission to access, for personal legal use only.

Q: Does TG Downloader support mobile?

A: Currently TG Downloader only supports Windows. Mobile versions are not available yet. We recommend using it on your computer for better backup experience.

Q: Is my data safe? Will it be uploaded?

A: Absolutely safe. TG Downloader stores all data locally on your device. We do not upload any of your content or data. All operations are completed locally, fully protecting your privacy.

Q: Will using TG Downloader get my account banned?

A: TG Downloader uses official Telegram API, same as the official client. As long as you use it reasonably and avoid high-frequency operations, it will not cause account bans. We have built-in rate limiting to protect your account security.

Q: How to get technical support?

A: If you encounter issues, you can: 1. Check our FAQ and tutorial articles; 2. Join our Telegram support group: https://t.me/+9jntbSfJ7WY5NGFl; 3. Email us: workbgm1986@gmail.com. We will help you resolve issues as soon as possible.

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